Content copyright Ellen Verhaagen, 2010. All rights reserved.
Objective
To train adults in the use of Microsoft Office products.
Education
B.S. Mechanical Engineering (cum laude),
Representative Accomplishments
Training
· Taught both adults and children software packages for the Macintosh and the PC in a classroom environment
· Delivered on-site training to both executives and mid-level managers
· Created technology curriculum that conformed to state standards for grades kindergarten through eighth grade
Management
· Supervised entire computer learning center training staff: anticipated class loads; designed instructional delivery and materials; bolstered employee morale; rewarded high evaluations; staffed employee reviews
· Streamlined processes for a school’s technology department: upgraded network support, servers, wireless access points; created an active technology committee; improved the budgeting system; devised a coherent three-year technology plan
Additional Skills
Possess excellent presentation skills and a good sense of humor. Able to communicate with a variety of people in a large group setting. Highly skilled in administration, organization, project management, process development and team building; able to see the “big picture” while taking care of details. Experience in teaching Microsoft Word, Excel, Publisher, Powerpoint and Outlook to the advanced level. Able to work with both Macintosh and Windows operating systems.
Honors and Affiliations
Member of American Society of Training and Development............................................................................ 2005
Regional Chairperson for
NCSU Alumni Association Board of Directors.................................................................... 1983-1984, 1987-1990
John T. Caldwell Scholarship Recipient, NCSU...................................................................................... 1980-1984
Career History
Charlotte Country Day School................................................................................................ Feb 2009—Feb 2010
Algebra Teacher, Substitute Teacher; grades 5-8
CEO Inc................................................................................................................................ Aug 2008—Dec 2008
Executive Assistant to the President
Computer Teacher; grades K-8
Training at Work.................................................................................................................... May 2004—Sep 2006
Self-Employed Trainer
Ellen’s Training and Consulting............................................................................................. Apr 1994—Dec 1995
Self-Employed Trainer
New
Training Manager, Senior Instructor
Ernst & Young, Health Care Consulting Department.............................................................. Oct 1991—Jul 1992
Graphics and Word Processor
BNR INC., a division of Northern Telecom.......................................................................... Apr 1990—Aug 1991
Human Resources Specialist, Customer Interaction Program Assistant
IVCF, a campus organization................................................................................................ May 1984—May 1989
Campus Staff Worker
